We aim to deliver within 3-7 working days. However, we cannot guarantee delivery unless specifically stated.
If there is any issue with your order, we will contact you and seek to resolve it.
Vintages change from time to time, and while we seek to stock current vintages of our wines there may be occasions where an alternative vintage will be shipped. If this is th case we will endeavour to contact you when the order is placed. If vintage substitutions are specifically not suitable, please mark this in the order notes section at checkout.
Stock volumes change rapidly, and if a product you have ordered is temporarily unavailable for any reason we will contact you when an order is placed and offer an alternative.
We want you to find exactly what you are looking for, and we take every precaution to ensure that all information displayed on ChilternWines.com - including pricing, description and availability is accurate. However, mistakes happen from time to time, and in the event that information on the website is deemed to be incorrect or erroneous, or where an order includes an incorrectly identified product, we reserve the right to cancel any affected orders.
All good shall remain the exclusive property of Chiltern Wines Limited until payment has been made.